Refund policy

Thank you for shopping with Street Paws Studio. Every tee is made to order with care, and we want you to feel completely confident in your purchase. This policy covers

  • Returns and Refunds, 
  • Our Complimentary Size Replacement Policy, and 
  • Our 30-Day Happiness Guarantee.

Returns

You may return eligible items within 30 days of delivery, including if the fit isn't right or you've changed your mind about the design or color.

To be eligible, items must be unworn, unwashed, undamaged, free of odors, and in their original condition, with any original tags attached. Personalized items and items marked Final Sale can't be returned for a change of mind, subject to applicable law.

  • We don't charge restocking fees.
  • You pay return shipping. We recommend a trackable method, since we can't be responsible for returns lost in transit.
  • Original shipping charges aren't refunded unless the return is due to our error, subject to applicable law.

How Refunds Work

We issue refunds in two situations. Please follow the steps for your situation. We can't approve a refund until these steps are complete.

1. Your tee arrived damaged, defective, misprinted, or incorrect

  1. Email support@streetpawsstudio.com within 30 days of delivery with your order number and a short description of the problem.
  2. Include three clear photos:
    • A close-up of the damaged, defective, or misprinted area
    • The whole tee, laid flat
    • The inside label showing the size
  3. We'll review your photos and let you know whether your claim is approved.
  4. Once approved, according to your wishes, we'll either send a replacement or issue a refund at no cost to you. You don't need to send the tee back.

2. You'd like to return an unworn tee

  1. Email support@streetpawsstudio.com within 30 days of delivery with your order number, the item(s) you'd like to return, and the reason.
  2. Wait for our reply with return instructions and the address to ship to. Returns sent without contacting us first may not be accepted.
  3. Ship the item back at your cost. It must be unworn, unwashed, and in its original condition.
  4. Once it arrives, we'll inspect it. If approved, we'll refund your original payment method within 3 business days. Please allow 5–10 business days for your bank or card provider to post the credit.

Returns that arrive in non-original condition may receive a partial refund or be declined altogether.

Complimentary Size Replacement

Wrong size? We'll make it right.

If your T-shirt doesn't fit, email us within 30 days of delivery with your order number and the size you'd like. We'll send one free replacement in another available size, in the same design and color. You don't need to send the original back.

  • One complimentary size replacement per customer in any 12-month period, counted from the date your last replacement was approved.
  • Personalized and Final Sale T-shirts are included. A personalized replacement will be in the same color and personalization.
  • This applies to fit only. It doesn't cover a change of mind about the design or color, which falls under Returns above.

30-Day Happiness Guarantee

If your order arrives damaged, defective, misprinted, or incorrect, we'll make it right with a replacement or refund at no cost to you, with no return needed. Just follow the steps in "How Refunds Work," situation 1, above.

This guarantee covers all items, including personalized and Final Sale items, and is separate from the Complimentary Size Replacement, so the 12-month limit doesn't apply. It doesn't limit any rights you have under consumer-protection law.

Exchanges

We don't offer exchanges for a different style or color. If your T-shirt doesn't fit, see Complimentary Size Replacement above. For anything else, please follow "How Refunds Work" above.

Customers in the European Union and United Kingdom

You may have a legal right to cancel an online purchase, generally within 14 days of receiving your order. Exceptions may apply to items made to your specifications or clearly personalized, where the law allows. Standard designs aren't excluded just because they're printed after you order or marked Final Sale.

To cancel, email support@streetpawsstudio.com. We'll handle instructions, deadlines, shipping costs, and refunds as the law requires. Nothing in this policy limits your legal rights regarding faulty, damaged, misdescribed, or incorrect items.

Questions?

If you have questions about sizing, fit, fabric, or personalization before you order, we're happy to help at support@streetpawsstudio.com.

Thank you for choosing Street Paws Studio. We appreciate you.

Street Paws Studio
Style Smart • Frenchie Heart